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Visit FAQs

Patrons wishing to enter Festival Hall (Venue) agree at all times to abide by these Conditions of Entry and not bring or attempt to bring into the Venue any Prohibited Items and abide by all laws and regulations and instruction issued by Venue Management.

Entry and Ejection

  • Venue Management reserves the right to inspect any clothing, bags or items upon entry into the Venue and at any time within the Venue for the purpose of ensuring there are no Prohibited Items in the Venue. Depending on the event, handheld metal detectors (wand) may be used to search for prohibited items.
  • By entering the Venue, patrons agree that their image, likeness, or voice may be used as part of any photograph or recording of the event for archival or commercial purposes.
  • Patrons are advised the Venue is fitted with electronic surveillance.
  • Patrons 12 years old or under must be accompanied by a suitable adult (unlicensed areas only).
  • All Patrons wishing to enter a Licensed 18+ area, must provide one of the 5 Government approved Photo ID’s to enter.
  • The Venue is strictly a smoke free venue including e-cigarettes/vaping.
  • Reusable plastic drink bottles need to be empty and no larger than 600ml (free water stations are available at all outlets inside). Sealed plastic drink bottles 600ml or under may be required to have the lid removed prior to entry depending on the event.
  • Patrons agree to only enter the Venue with a valid ticket, pass or invitation issued by an authorised ticketing agent or Venue Management.
  • Verbal or Physical abuse towards another patron, staff member, contractor or artist will result in this person being required to leave or being removed from the Venue. Such conduct includes obscene language, racial, sexual misconduct, threatening remarks or behaviour and acting in an anti-social manner.
  • No stage access or diving.
  • No pass outs, unless approved by Venue Management. 

Prohibited Items

For Health, Safety and Security reasons, the following items are prohibited from being brought into the Venue:

  • Bicycles, scooters, rollerblades and skateboards.
  • Banners, posters , flags or signs and any unauthorised promotional, commercial, political, religious or offensive items, including but not limited to: leaflets, stickers or flyers.
  • Alcohol.
  • Glass, cans or metal drink containers.
  • Illegal substances.
  • Eskies and other large containers.     
  • Large umbrellas
  • Backpacks and large bags
  • SLRs, Video cameras & audio recorders.
  • Fireworks & laser pointers.
  • Chairs and stools.
  • Weapons of any nature.
  • Musical instruments (not involved with the performance).
  • Drones, balloons or any other flying object.
  • Animals (except police and assist dogs).
  • Advertising material.
  • Prams & strollers.
  • Any other item, in the opinion of venue management that could cause harm or public nuisance

Importance Notice

  • Patrons enter the Venue at their own risk. Venue Management has no liability whatsoever for any damaged, lost or stolen property, nor for any other loss, damage or injury suffered by any patron, whether in contract, tort or statutory liability to the full extent permitted by law.
  • Venue Management reserves the right to refuse entry or revoke a patron’s right to remain in the Venue if you are found to have breached Conditions of Entry, and any Patrons ejected from the Venue will not be entitled to a ticket refund.

 

For Health, Safety and Security reasons, the following items are prohibited from being brought into the Venue:

·       Bicycles, scooters, rollerblades and skateboards.

·       Alcohol of any nature.

·       Glass, cans or metal drink containers.

·       Illegal substances.

·       Eskies and other large containers.   

·       Large umbrellas

·       Backpacks and bags over A4 size

·       SLRs, Video cameras & audio recorders.

·       Fireworks & laser pointers.

·       Chairs and stools.

·       Weapons of any nature.

·       Musical instruments (not involved with the performance).

·       Drones, balloons or any other flying object.

·       Animals (except police and assist dogs).

·       Advertising material.

·       Prams & strollers.

·       Chewing Gum.

·       Outside food & drink (except in medical circumstances).

·       Permanent markers, chalk and/or paint pens.

Patrons agree to abide by all Pandemic and Health measures implemented by venue management.

  • Patrons acknowledge that venue management can implement measures to mitigate against the transfer of infectious diseases such as Covid-19, but cannot completely remove the risk. You assume all risks associated with Covid by attending the Venue.

Festival Hall has sections which can be Licensed 18+ only and everyone will need to show one of the 5 government approved photo IDs to gain entry to the venue. Please ensure that you check your tickets before you purchase them to ensure you are buying the correct tickets.

It is a condition of entry into events that a search of person or possessions may be required.

No alcohol is to be brought into the venue.

No alcohol is permitted to be taken outside of the venue (doors). 

No cans or glass may be brought into the Venue opened or unopened.

You are welcome to bring an unopened plastic bottle of soft drink or water (non- alcoholic) into the venue (Limited to one per person).

Opened plastic bottled soft drink or water, or personal refillable bottles, will need to be emptied before being allowed into the venue (no glass water bottles are allowed inside)

Plastic bottles can be refilled at our free water stations located inside the venue at the F&B outlets.

Festival Hall strictly adheres to Responsible Serving of Alcohol practices. 

Patrons deemed by Festival Hall staff to be intoxicated and/or affected by drugs may be refused entry, not be served alcohol, asked to leave the venue or they may be removed from the venue. 

Bars will be open until 30 minutes prior to the end of the scheduled event time or at managements discretion.

Either the show start time or the doors open time will be stated on your ticket and the show will start 1 hour after the doors open. 

 

The show times will be listed on the event page as soon as they have been confirmed with the event organiser.

 

If you are the original ticket purchaser, you will receive pre-event communications via email from Ticketmaster advising of the final show times. Please also check the event page for any updates. 

 

It is uncommon to have a lock out at Festival Hall, on most shows you will be allowed entry up until 10 minutes before the scheduled end of the show. In an instance where a show does have a lock-out, ticket holders will be given access at an appropriate point in the show. Please check the event information page to see if any lock out rules will apply.

 

Festival Hall makes every effort to provide accurate information on this website, but cannot be responsible for changes, cancellations or postponements relating to events at this venue.

Festival Hall has both a GA standing area, and reserved seating areas in the Balcony, Sections 9, 10, 11 and 12. We do not allow patrons to move between areas. On occasion an event may also have a fully seated reserved seat floor. 

All patrons must enter the venue via the door number stated on their ticket and must sit in the seat allocated to them, as stated on their ticket if in a reserved seated area.

The aisles in the seated areas must remain clear at all times during the performance due to safety regulations.

For everyone's enjoyment of the performance, standing and dancing in front of your seat will be assessed by Staff on an event by event basis.

If the majority of patrons in a certain area are standing, patrons will be allowed to stand. However, if at any time the enjoyment of the performance for other patrons is inhibited by patrons standing, these patrons will be required to remain seated or may be offered an alternative place to dance. Patrons are simply asked to be considerate of the enjoyment of the people around them.

Where a patron feels that their enjoyment of the performance is being compromised in any way, please see a Festival Hall staff member immediately so that a solution to your problem can be found in order for you to enjoy the rest of the performance, rather than waiting until after the show has concluded.

Any patron found behaving in a manner that threatens the safety of the performers, staff or other patrons or reasonably interferes with the other patron's enjoyment of the performance, will be removed from the venue.

STANDARD PHOTOGRAPHY POLICY

Permitted

Small hand-held personal cameras and mobile phones.

Not Permitted

  • Professional or large cameras (including those with SLR capabilities) and cameras with detachable lenses.
  • Audio recorders.
  • Video recorders.
  • Strictly no flash photography.

If brought to the venue, you may be asked to place these items in your car or elsewhere before entering the venue.

The venue has a cloaking facility located on Dudley Street. Please refer to the event information specific to the event you are attending to check if the cloak facility will be open.

EVENT SPECIFIC PHOTOGRAPHY POLICY

Some artists request strictly no photography, filming or audio recording INCLUDING mobile phones.

As soon as we find out the artists’ requirements it will be included on the event page. Occasionally the venue will not find this information out until the afternoon of the event. We always put clear signage around the venue to alert patrons if an artist has a strict no photography policy.

Please note that camera policies are not set by the venue, they are at the request of the artist themselves. As such we trust that you will respect their wishes.
 

VENUE PHOTOGRAPHY - VIDEO - INTERVIEW REQUESTS

Festival Hall is not available for any photography, video or interview requests at the moment. This includes projects such as personal portfolios, history projects, school assignments, weddings or events.

If you would like to hire the venue for a commercial project please see our Venue Hire page.

Festival Hall will generally have 18+ only areas, and Unlicensed areas. Patrons entering into a Licensed 18+ area must show one of the 5 government approved photo IDs at the door to gain entry. People of any age can enter an Unlicensed area, no alcohol is served in these areas.

If an artist, manager or promoter deems an event to be unsuitable for under 18s this will be clearly stated in the event’s information. We recommend checking the Ticketmaster page at the time of purchase, or the event page on the Festival Hall website for any age restrictions that may be in place.

Under 12's must be accompanied by a suitable adult (unlicensed areas only).

If arranging drop offs/pick ups, all event times are listed on our website. Please check on the day to ensure this information is as up to date as possible. Please note, all times are approximate and are subject to change by the artist.

In compliance with Victorian Liquor License Legislation specific to our venue, no person under the age of 18 is permitted to enter a licensed area. Majority of events at Festival Hall will feature mixed licensing, including a specific section of the venue that is all ages/unlicensed where those under the age of 18 can enter. 

The choice of licensing for each event is chosen by the event promoter and/or artist.

Yes, a cloak room is available from Dudley St next to the Box Office. Where possible, please avoid bringing large or bulky items to the venue e.g. (Large umbrellas, items larger than A4, motor bike helmets etc.) 

Please note that there are no cloaking facilities for any perishable items, any food items that are unable to be stored, will need to be taken to your car or elsewhere before entering the venue. 

Please also note that large items like suitcases, prams etc are not able to be cloaked or stored at the venue. 

Merchandise is available for most Festival Hall shows, as organised by each event’s promoter. There are merchandise counters located on the Main Floor, Section 9/11 and Section 10/12. For some events, the external Dudley St merch window will also be in operation. 

Festival Hall is a cashless venue, only card payments can be accepted.


Festival Hall is a cashless venue, only card payments can be accepted. 

No cash transactions can be processed or accepted. Please have a valid form of payment, to be used at any of our outlets. This includes our Box Office, Food & Beverage and Merchandise outlets. 

During an event, any lost property found is reported to all staff onsite and is taken to our cloak room facility to be recorded on a Lost and Found register.

If no contact has been made, wallets, debit cards and passports are handed in to the local police station as soon as possible. VicRoads drivers licenses are handed in to VicRoads. 

All other items are kept in secure storage and remain at the Venue until claimed, or for a period of four weeks, whichever is sooner.

Every possible attempt is made to identify the owner of the found property and make contact with that person.

Unfortunately, we do end up with a large number of unclaimed items which we are unable to store indefinitely. After the four week period all unclaimed goods will either be disposed of or offered to local charities.

Festival Hall does not accept liability for items which have been left, or lost, at the venue.

Anyone requiring any further assistance or information should contact admin@festivalhall.com.au 

To assist you with your request, please provide as much information as possible: 

- First name and surname
- Name of show that you attended
- Seat Section, Row and Number (where applicable)
- Description of item that was lost

We will endeavor to return to your item, should they be found! 

There is no specific dress code for the venue, however patrons are required to be fully clothed, a top, bottoms and footwear must be worn at all times.

Patrons entering the general admission floor area should wear appropriate and safe footwear.

Festival Hall is a member of Live Performance Australia, and abides by the Ticketing Code of Practice.

LPA Safe Tix Guide
Ticketing Code of Practice - Consumer Code