Festival Hall | Accessibility

Please see HERE for our venue map and key accessibility points. 

For events with a General Admission standing floor, there is a raised platform located on the main floor for patrons with accessibility requirements. Please ensure you purchase tickets on the accessible platform to ensure that a space is reserved for yourself and one friend.

During fully seated events, wheelchair positions and companion seating will be available on the main floor.

For ambulatory patrons or those with other needs, we have seating available in the side sections. Patrons in these areas would be required to navigate stairs to enter the venue and access facilities.

Seating style and size varies throughout Festival Hall. 

Sections 9 & 10
Individual chairs with no armrests, 41.5cm wide. 

Sections 11 & 12
Cushioned benches with no armrests, approximately 45cm wide. 

Balcony
Theatre seating with fixed armrests, 41.5cm wide. 

Floor
For fully seated events, individual chairs are placed on the main floor. They are 43cm wide with no arm rests. 

Tickets can be purchased online through Ticketmaster, or for assistance, please call the contact numbers below.

Please note, accessible seating is available for any patron with access needs, not just those who use wheelchairs.

ONLINE: 
On the Ticketmaster event page click the ‘All Ticket Types’ drop down box and select 'Accessible Seating' and/or 'Accompanying Seat'. 

VIA PHONE:
Ticketmaster: 1300 446 925 or;
Select Option 1 to talk to a Ticketmaster representative: (03) 8537 7677.

These contact details are reserved for patrons with accessibility requirements and companion card holders. 

Service Hours: Monday – Friday 9.00am – 5.00pm AEDT ONLY.

For more information on Ticketmaster accessible seating bookings, including companion card information please see HERE

Companion Cards are accepted for Festival Hall events. Your valid Companion Card must be shown at the Box Office on the event night. 

Companion Card Tickets can be reserved online through Ticketmaster, or for assistance, please call Ticketmaster's accessible seating line on 1300 446 925.

For more information on Ticketmaster accessible seating bookings, including companion card information please see HERE.

Patrons who purchase tickets on the Accessible Platform will enter through DOOR 6 on Dudley St. This step-free entry is closest to the accessible platform and accessible toilet.

Alternatively, if prior arrangements are made, access can be arranged via Rosslyn St for those patrons with GA Floor tickets.

Festival Hall does not have reserved accessible parking; however a temporary road closure is implemented on Rosslyn Street to manage traffic and improve safety. 

We don’t have control over the public parking in this area and cannot guarantee a parking space, but the road closure typically reduces traffic, increasing the likelihood of spots being available.

Patrons can be added to the road closure access list by sending their name and registration to admin@festivalhall.com.au.

There is a non-gendered accessible restroom located near Door 6 and Door B. This toilet is located close to the Accessible Platform and has no-step access. Ambulant toilet cubicles are available in our main toilets.

Guide/Assistance dogs are welcome at Festival Hall. If you require information on bringing your support dog into the Venue, please contact us at admin@festivalhall.com.au

Due to the noise levels of some shows, you may like to consider an alternative aid for those events expected to be of a higher noise level.