Policies set forth by our clients, generally prohibit Ticketmaster from issuing exchanges or refunds after a ticket has been purchased and after an event - Ticketmaster Purchase Policy.

If you had an issue during an event we hope you brought this to the attention of one of our front-of-house staff who would have resolved your issue as soon as possible.

Any feedback can be provided via admin@festivalhall.com.au 

Please include the following;

- Your Full Name
- Phone Number 
- Your Feedback