Terms & Conditions of Entry

  • Ticketing

    * All Patrons must have a valid ticket to gain entry to events. One patron per ticket, this includes young children attending with parents. Some community style events may have different allowances, please contact Festival Hall Administration for specific event details.

    * All patrons must enter via the door number printed on their ticket. If a patron has a ticket in a reserved seated area they will not be able to gain access to the main floor and must sit in their allocated seat. Standing on seats or in the aisles is prohibited.

    * Any patron found attempting access to an area other than what is stated on their ticket will be ejected.

    * In the event that a patron is refused entry or removed from the venue during any part of the performance, for any reason in accordance with these conditions, under no circumstances will a refund be offered on the ticket price.

    * In the event of a cancellation, patrons will have 6 months from the date the performance was scheduled to be held, to approach their point of sale for a refund. Festival Hall will not be responsible for any tickets presented for refund after such time. For postponements, if you are unable to attend the rescheduled date, you will need to contact your point of purchase prior to the event being held for a refund. No refunds will be given after the rescheduled event has occurred.

    * In the event a patron refuses to supply a name and contact details at time of purchase from an authorised ticketing outlet, no responsibility will be taken by Festival Hall or the Ticketing Company for a consumer not being made aware of a cancelled or re-scheduled show.

    * The Venue strongly advise that people only purchase tickets through the authorised seller, Ticketmaster. Any person who has purchased their ticket through other avenues risks being denied entry into the venue. (Please see Ticketing Agents’ Terms & Conditions).  Festival Hall and Ticketmaster do not take responsibility for tickets sold through third party sellers.

    * Festival Hall and Ticketmaster abide by the Live Performance of Australia Ticketing Code of Practice (please see http://www.liveperformance.com.au ; Industry Developments; Codes and Guidelines ; Code of Practice for the Ticketing of Live Entertainment in Australia).

  • Licensing

    * If a Patron has a ticket for a Licensed Area, the patron must be 18+ years or over, and present 1 of the 5 legally accredited Proof of Age Photo ID cards (Australian Drivers License, Victorian Learners Permit, Passport, Proof of Age Card, Keypass). At no time are patrons under 18’s years allowed into a Licensed area even if escorted by an adult.
    No ID, No Entry, No Exchange, No Refund.

    * We adhere to Responsible Serving of Alcohol practices. Patrons deemed to be intoxicated and/or affected by the consumption drugs will not be served alcohol, and may be removed from the venue or refused entry.

    * Management reserve the right to set purchase limits at the bars within the venue at anytime.

    * No alcoholic drinks are to be taken from the venue.

  • Venue Conditions

    * It is a condition of entry into events that a search of a person or possessions may be required at the time of entry to the venue.

    * Patrons will be required to cloak all items greater than an A4 size or at the management’s request. A cloak room is available for every event for a fee.

    * No Passouts. Individual circumstance will be assessed on the night and are at the discretion of management.

    * No smoking. Due to government regulations, Festival Hall is a smoke free venue and any patron found smoking within the venue will immediately be ejected. There are no areas available for smoking once patrons have entered the venue. This includes e-cigarettes and other nicotine substitute inhalers.

    * All patrons must follow the directives of Festival Hall Management, or its agents (staff/security members), at all times. Festival Hall members are all well identified by their uniform (security will also display a security number).

    * Patrons in Section 9 and 10, please be aware that there is a 6 line wire safety divider positioned between the Main Floor and Sections 9 and 10.

  • Patron Safety and Enjoyment

    * Appropriate and safe footwear must be worn at all times. Festival Hall strongly recommend not wearing thongs or sandals.

    * General Admission audiences may cause recreational risk. All patrons are responsible for assessing their own risk and take responsibility for their safety. If a patron becomes aware of a risk, please report it to a Festival Hall staff member or security member immediately.

    * Stage diving is strictly prohibited at all times.

    * Climbing on any part of the venue’s structure or equipment is strictly prohibited. Offenders will be ejected.

    * Any patron found behaving in a manner that threatens the safety of the performers, staff or other patrons or reasonably interferes with the other patron’s enjoyment of the performance, will be removed from the venue. This includes the throwing of any objects.

    * The ability of patrons to stand in reserved seated areas during the performance will be assessed on an event by event basis. If the majority of patrons in a certain area of reserved seating are standing, patrons may be allowed to stand. If at any time the enjoyment of the performance for other patrons is inhibited by patrons standing, said patrons will be required to reseat themselves. Standing on seats or in the aisles is prohibited.

    * If a patron feels that their enjoyment of the performance is being inhibited, or if there is a seating problem, please see a Festival Hall staff member immediately. Do not wait until after the show finishes!  If you do not approach Festival Hall staff regarding the issue, so that we can rectify the situation, it will be deemed that you have seen the show to your satisfaction.

  • Prohibited Items

    * Alcohol, bottles, cans, drugs, syringes, lasers, studded or spiked clothing (including belts), flares, knives or weapons, umbrellas, flags/banners, glow sticks, iPads, selfie sticks, recorders, computers/ laptops and other video recorders (including GoPro cameras).

    * No drink containers of any type, or food are to be brought in to the venue.

    * Patrons will be required to cloak all items greater than an A4 size or at the management’s request. A cloak room is available for every event for a fee.

  • Camera Policy

    * The use of professional or large cameras, audio and video equipment by patrons is at the discretion of the Artist and is normally prohibited. In some cases, small rectangular ‘happy snap’ cameras with no detachable or protruding lens, may be allowed. Please contact the venue for information regarding each particular show or access the event page by clicking on the event info link on the home page. (Note: Selfie Sticks are also banned items for safety reasons) An example of an accepted ‘happy snap’ camera is as below. These cameras compact to a flat rectangle in the ‘turned off’ mode. happysnackhappysnack An example of a banned camera is as below. These are cameras that are of a professional quality or, have a detachable lens, or is a SLR, or resembles an SLR. SLR  
    ** Note these are examples only and not the only brands or models of banned cameras

  • Privacy Policy

    This Privacy Policy sets out our commitment to protecting the privacy of your personal information that we collect through this website www.festivalhall.com.au, or directly from you. Please read this Privacy Policy carefully.  Please contact us if you have any questions. You providing us with personal information indicates that you have had sufficient opportunity to access this Privacy Policy and that you have read and accepted it. If you do not wish to provide personal information to us, then you do not have to do so, however it may affect your use of this Site or any products and services offered on it.

    1.     Type of personal information collected

    Personal Information: The type of personal information we collect is set out on our website. If we receive your personal information from third parties, we will protect it as set out in this Privacy Policy.

    1.     Collection and use of personal information

    We collect and use the personal information for purposes including to contact and communicate with you, for internal record keeping and for marketing.

    1.     Disclosure of personal information

    We may disclose personal information for purposes including to provide our products and services to you, and as required by law. Where we disclose your personal information to third parties for these purposes, we will request that the third party follow this Privacy Policy regarding handling of your personal information.

    1.     Access to and correction of personal information

    Access: You may request details of personal information that we hold about you, in certain circumstances set out in the Privacy Act 1988 (Cth).  An administrative fee may be payable for the provision of information.  We may refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act. Correction: If you believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please log into the Preference Centre or contact us by email on admin@festivalhall.com.au. We rely in part upon customers advising us when their personal information changes.  We will respond to any request within a reasonable time.  We will endeavour to promptly correct any information found to be inaccurate, incomplete or out of date.

    1.     Complaints about breach

    If you believe that we have breached the Australian Privacy Principles and wish to make a complaint about that breach, please contact us on the email address below.

    1.     Unsubscribe

    To unsubscribe from our e-mail database, or opt out of communications, please log into the Preference Centre or email us on admin@festivalhall.com.au.

    1.     Storage and Security

    We are committed to ensuring that the information you provide is secure. For any questions or notice, please contact us at: Email: admin@festivalhall.com.au Phone: 03 9329 9699 Stadiums Pty Ltd trading as Festival Hall ABN: 46 000 006 333