General Information...

Directions:
Melways reference - Map 2E Ref. G2

Parking:
Limited on street parking is available in the West Melbourne/ North Melbourne area. Telstra Dome, New Quay Docklands and 83 Batman Street paid car parks are also in close proximity to the hall.

Additional paid car parks are available but have restricted opening hours -
185 Rosslyn Street is open until 9pm on weekdays.
94 Batman Street until 11pm on weekdays and at the corner of Latrobe and Spencer Streets until 10pm every day.

Public Transportation:
Tram: Routes 24,30,34, 70 and the City Circle stop at the corner of Latrobe & Spencer Streets. Festival Hall is a 5 minute walk along Spencer Street away from the city and left into Dudley Street.

Train: Spencer Street Station - 10 minute walk. Walk away from Southbank along Spencer Street and turn left into Dudley Street

Bus: Route 220 runs along Dudley Street, use stop number 5.

Taxi: Drop off and pick up can be made in Rosslyn Street or Spencer Street. A taxi rank is also located at Spencer Street Station.

TICKET SALES:

Pre Event Ticket Sales Hours:
Tickets can be purchased from 288 Rosslyn Street, West Melbourne, Monday to Friday 9.00am to 4.30pm. Cash, Visa, MasterCard and EFTPOS are the only accepted payment methods.

Event Night Ticket Sales:
Tickets are available from the Ticket Sales Window on the front of the Venue in Dudley St near the Railway Bridge, from 1 hour prior to doors on event nights, unless previously exhausted. Cash, Visa or MasterCard are the only accepted payment methods.  For EFTPOS an ATM is onsite (For location see below).

N.B. Patrons who purchase a ticket to a LICENSED (18+ years only) AREA must ensure all ticket holders will be 18+ yrs at the date of the event and must present 1 of the Government Approved I.D’s (Learner or Driver Licence, Passport, Proof of Age Card, Keypass) to gain entry into the Venue.  NO I.D., NO ENTRY, NO EXCHANGES, NO REFUNDS.

LOST, STOLEN OR DAMAGED TICKETS:

Lost, Stolen or Damaged Tickets must be reported to Ticketmaster prior to 4.00pm on event day.  Please call 136 100 (between 9am – 9pm, Monday – Saturday and 9am – 5pm on Sunday) with all of your account and payment details in front of you or email Customer.Service@ticketmaster.com.au with all of your account and payment details.

Any Lost, Stolen or Damaged Ticket problems will not be considered after Doors open on event night.

PREPAID TICKET COLLECTIONS:

The Credit Card owner, whose name is on the Credit Card, is the only person who can collect a prepaid ticket.  That Credit Card used to purchase the ticket(s) and photo I.D must be presented at time of pick up.

Prior to the event Venue Ticket Collections can be made from Festival Hall Administration Office at 288 Rosslyn Street, West Melbourne, across the road from the Loading Door, from Monday to Friday 9.00am – 4.30pm.

On the event night Venue Ticket Collections are available from 1 hour prior to the event from the Ticket Sales window located at the front of the Venue on Dudley St, near the Railway Bridge.

WHEELCHAIR DISABLED AND INJURED PATRONS:

Patrons with disabilities and their carers must contact Administration directly to purchase tickets to all Festival Hall events on (03) 9329 9699. Tickets are not guaranteed to patrons, to avoid disappointment contact Administration on or before the 1st day of sale for a show.

Accessible Seating tickets will not be mailed out and must be picked up from Administration at 288 Rosslyn St on the Event Night.

A Disabled park is available outside the Festival Hall Administration Office at 288 Rosslyn St, West Melbourne.

Patrons with injuries, on crutches or any other medical needs must call Administration on (03) 9329 9699 prior to event day to discuss options.

Miscellaneous:

Cloak Room
The cloak room on Dudley Street charges $2 per item

Festival Hall takes no responsibility for items not picked up within 2 hours of the conclusion of an event.

Conditions of Entry for Ticket Holders
To licensed area must be over 18 & present 1 of the 5 legally accredited proof of age photo ID Cards at the door to be admitted. No ID, no entry, no exchange, no refund. No passouts, videos, cameras, alcohol, cans, bottles, recorders. lazers, studded belts or weapons. Patrons may be searched on entry. Moshing is a dangerous practice. Stage Diving is prohibited.

NO SMOKING IN VENUE

Door Entry
Patrons must enter via the door number stated on their ticket.

ATM
An ATM is located in the Main Foyer near Door 7 on Dudley St.
Access to the ATM is available for approx 1 hour before Doors on an event night.
Please note: Once Doors have opened for an event only GA Floor patrons will have access to the ATM. Patrons in Seated Areas in Balcony, Sections 9, 10, 11 & 12 will not have access to the ATM once they have entered the Venue.

Patron Drop-off and Pickup Location on Event Days
Patrons should not make arrangements to be dropped off or collected on Dudley Street or Rosslyn Street, directly behind Festival Hall- this is due to road closure and safety issues.
Patrons should be dropped off and collected from the corner of Rosslyn Street and Adderley Street or further down either street away from the hall.
Melways reference: 2E H1